​Contact


​Delivery ​

All items are sent from Worcestershire, UK within 48 hours of your order being placed unless otherwise stated or notified. For Standard Delivery to UK mainland addresses orders are sent either with a Courier Company or Royal Mail.
We currently do not ship outside of the UK. 

When will I get my order?
You should expect your order to arrive at the designated delivery address within 2 – 5 working days of dispatch. The majority of our items will be with you within 48 hours of dispatch but larger items can take longer.

1st class Royal Mail service - Item will be due next working day after posting
2nd class Royal Mail service - Item will be due 3 working days after posting
Hermes Signed for - 3-5 Working Days after posting.

If you request the parcel is left somewhere this is at your own risk and claims can’t be made for lost deliveries.

Frequently Asked Questions:

What if my item hasn't shown up on the expected day?
  1. Please check for a Royal Mail  'Something for you' card, or check if the item has been delivered to a neighbour.
  2. Please report the issue to Harper's Equestrian within 3 days of the expected delivery date, either by our contact form or email.
  3. If the item has not been received (as of above) we will contact Royal Mail to start the process for a lost item. Whilst investigations are being conducted, please allow a reasonable working day time frame before a final resolution can be finalised by Harper's Equestrian. We aim to get the issue resolved within 10 working days of the report of a missing item from the customer.  
What if there is a fault with my item?
  1. Inspect and report the goods to the delivery driver / postman. 
  2. Contact us using the form at the top of the page or directly by email. Pictures may also help.
  3. We will aim for a resolution within a reasonable time frame.
How do I make a complaint?
  1. You can contact us via the form above or via email. 
I have seen an item cheaper elsewhere, will you price match it?
  1. Yes, depending on the website and as long as it meets our expectations - we will price match! We must also consider shipping charges, so all shipping costs should be included in the price of the unit. *subject to conditions*
How can I contact you?
  1. You may contact Harper's Equestrian via our email address harpersequestrian@hotmail.com or via the web form above. 
What payments do you accept?
  1. We accept PayPal or Card via our secure payment system.
Requesting a parcel to be left in a safe place.
  1. If you request the parcel is left somewhere this is at your own risk and claims can’t be made for lost deliveries.

Price Promise

Found a product cheaper elsewhere? Email us and we'll price match it for you!* (T&C's apply.)