FREE SHIPPING ON ORDERS OVER £40!
Contact
- harpersequestrian@hotmail.com
- 07512671013
- Or via the form below...
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Delivery
All items are sent from Worcestershire, UK within 48 hours of your order being placed unless otherwise stated or notified. For Standard Delivery to UK mainland addresses orders are sent either with a Courier Company or Royal Mail.
We currently do not ship outside of the UK.
When will I get my order?
You should expect your order to arrive at the designated delivery address within 2 – 5 working days of dispatch. The majority of our items will be with you within 48 hours of dispatch but larger items can take longer.
1st class Royal Mail service - Item will be due next working day after posting
2nd class Royal Mail service - Item will be due 3 working days after posting
Hermes Signed for - 3-5 Working Days after posting.
If you request the parcel is left somewhere this is at your own risk and claims can’t be made for lost deliveries.
We currently do not ship outside of the UK.
When will I get my order?
You should expect your order to arrive at the designated delivery address within 2 – 5 working days of dispatch. The majority of our items will be with you within 48 hours of dispatch but larger items can take longer.
1st class Royal Mail service - Item will be due next working day after posting
2nd class Royal Mail service - Item will be due 3 working days after posting
Hermes Signed for - 3-5 Working Days after posting.
If you request the parcel is left somewhere this is at your own risk and claims can’t be made for lost deliveries.
Harper's Equestrian Returns Policy
Unwanted goods
If you decide that you do not want any item that we have delivered, we are happy to offer you an exchange or refund within 14 days of delivery. Any item must be returned unused in their original packaging along with the original packing note and copy invoice (as proof of purchase). If you decide to return an item you can do so by post and you will need to cover the cost of postage, however if you are returning a faulty item your postage cost will be refunded once we have received back and checked the fault.
Personalised products, underwear (due to hygiene reasons) and made-to-order products cannot be returned unless faulty.
Faulty goods
Current consumer protection legislation states that items must be as described, fit for purpose and of satisfactory quality. If you purchase a product online which is found to be faulty within 30 days then you are entitled to request a full refund of the faulty product. Should a fault occur after the initial 30 days, we are entitled to repair and/or replace that item. If it cannot be repaired or replaced, then you may be entitled to a refund. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
Returning items by post
For faulty items, we will examine them or we may have to return them to the manufacturer for examination. Where applicable a refund will be provided to your account within 30 days.
Promotional Items: When returning items for a refund that were bought online as part of a 'Buy One, Get One Free' offer, 'Buy One, Get One Half Price' offer, '3 for 2' offer, or a 'Buy, Get a Free' offer, all of the items involved in the offer must be returned.
Please note, personalised products, underwear and made-to-order products cannot be returned unless faulty.
This does not affect your statutory rights.
If you decide that you do not want any item that we have delivered, we are happy to offer you an exchange or refund within 14 days of delivery. Any item must be returned unused in their original packaging along with the original packing note and copy invoice (as proof of purchase). If you decide to return an item you can do so by post and you will need to cover the cost of postage, however if you are returning a faulty item your postage cost will be refunded once we have received back and checked the fault.
Personalised products, underwear (due to hygiene reasons) and made-to-order products cannot be returned unless faulty.
Faulty goods
Current consumer protection legislation states that items must be as described, fit for purpose and of satisfactory quality. If you purchase a product online which is found to be faulty within 30 days then you are entitled to request a full refund of the faulty product. Should a fault occur after the initial 30 days, we are entitled to repair and/or replace that item. If it cannot be repaired or replaced, then you may be entitled to a refund. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
Returning items by post
- To return an item, please first email us to notify us. harpersequestrian@hotmail.com
- Fill in the return note
- Where possible please try and use the original packaging when sending your items back and ensure it is securely packaged as Harper's Equestrian cannot be held responsible for any damage during posting.
- Attach a return address label.
- Make sure you take your parcel to your local Post Office in enough time for it to get to us within 28 days of you receiving your order.
- Please note returns made by post are at the customers' own expense (except for Faulty goods)
- We recommend using a trackable service and obtaining proof of postage.
- Please keep your proof of postage until we have confirmed your refund has been processed.
For faulty items, we will examine them or we may have to return them to the manufacturer for examination. Where applicable a refund will be provided to your account within 30 days.
Promotional Items: When returning items for a refund that were bought online as part of a 'Buy One, Get One Free' offer, 'Buy One, Get One Half Price' offer, '3 for 2' offer, or a 'Buy, Get a Free' offer, all of the items involved in the offer must be returned.
Please note, personalised products, underwear and made-to-order products cannot be returned unless faulty.
This does not affect your statutory rights.
Frequently Asked Questions:
What if my item hasn't shown up on the expected day?
- Please check for a Royal Mail 'Something for you' card, or check if the item has been delivered to a neighbour.
- Please report the issue to Harper's Equestrian within 2 days of the expected delivery date, either by our contact form or email.
- If the item has not been received (as of above) we will contact Royal Mail to start the process for a lost item. Whilst investigations are being conducted, please allow a reasonable working day time frame before a final resolution can be finalised by Harper's Equestrian. We aim to get the issue resolved within 10 working days of the report of a missing item from the customer.
- Inspect and report the goods to the delivery driver / postman.
- Contact us using the form at the top of the page or directly by email. Pictures may also help.
- We will aim for a resolution within a reasonable time frame, usually 3 working days.
- You can contact us via the form above or via email.
- Yes, depending on the website and as long as it meets our expectations - we will price match! We must also consider shipping charges, so all shipping costs should be included in the price of the unit.
- You may contact Harper's Equestrian via our email address harpersequestrian@hotmail.com or via the web form above.
- We accept PayPal or Card via our secure payment system.
- If you request the parcel is left somewhere this is at your own risk and claims can’t be made for lost deliveries.
Price Promise
Found a product cheaper elsewhere? Email us and we'll price match it for you!* (T&C's apply.)